Contact us

For general inquiries, please fill out the form below and we will respond within 24-48 hours. Usually we can get to it right away, but due to the large volume of customers and our own varying schedules, we must ask a little of your patience. To avoid confusion, please include your payment email, which is also your username and your order number so we can find you and respond quickly. We need you to include your username, which is your Paypal payment email you signed up with for our, and your security, to make sure we are dealing with the person who paid for the software. We only deal with the person who paid for the software, through the email they paid with. Not employees, children, or otherwise.

Before you contact us:

*Please ensure you have followed the proceedures listed below:

  • Installation issues can usually be resolved quickly by checking our Troubleshooting guide before you contact us.
  • Members must Login and read the Welcome page, and the Beginner's Guide prior to contacting us for any questions including updates.
  • Please use our knowledge-base search feature to search for any topics of interest, or type in any questions you may have as well. Login first to browse the full site knowledge-base as well as the members areas and online members help guides and instructions.
  • If you did not resolve your issues by using our troubleshooter, you can get Teamviewer info here.

If the above steps did not resolve your issue, or clarify your question please contact support through the form below only, and we will respond during regular business hours. If you try to contact us by any direct email address, you will not get a response, they are all unmonotired. The form below goes directly to support staff. If you have not followed the steps above before contacting us, support will refer you back to the steps you missed.

[tooltip tip=”If there is an upgrade available or a bug fix, we will post instructions inside the members area on the welcome page.”]You can contact us using the form below in case you cannot find your answers in our knowledge base, or if you require  software updates or upgrades.[/tooltip]

Our hours of operation are Monday through Friday, 9:00 am until 6:00 pm Eastern Standard Time.